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Pink Poppy Flowers

PRIVACY POLICY

PRIVACY POLICY

Effective Date 10.20.2026

The Certified Freak ("TCF," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.thecertifiedfreak.com, submit an inquiry, communicate with us, or use our creative and event services.

1. Information We Collect

Depending on your interactions with us, we may collect:

  • Contact information: Your name, email address, phone number, company name, and other information you voluntarily provide.

  • Project and event information: Event dates, locations, budgets, project descriptions, creative requirements, and other details submitted through our inquiry forms.

  • Business and billing information: Billing names, addresses, invoice details, payment status, and transaction records.

  • Communications: Emails, inquiries, feedback, and other correspondence.

  • Website usage information: Device details, browser type, IP address, and website activity collected through website functionality or enabled tracking technologies.

  • Event photography and video: Images and recordings captured during events, activations, or creative productions.

We ask that you avoid submitting sensitive personal information through general website inquiry forms unless specifically requested.


2. How We Collect Information
 
We may collect information when you:

  • Visit or interact with our website.

  • Complete a contact, booking, or project inquiry form.

  • Request a proposal or estimate.

  • Enter into a service agreement.

  • Communicate with our team.

  • Receive an invoice or make a payment through an external payment provider.

  • Attend an event where TCF is providing photography, video production, or an activation.

Certain technical information may also be collected automatically through Wix or other technologies enabled on our website.
 
3. How We Use Your Information

We use collected information to:

  • Respond to inquiries and communicate with clients.

  • Develop proposals, quotes, and creative concepts.

  • Coordinate and deliver contracted services.

  • Schedule and manage event activations and equipment rentals.

  • Issue invoices and maintain payment records.

  • Provide customer support.

  • Improve our website, services, and business operations.

  • Maintain internal records and meet legal obligations.

  • Send marketing communications where permitted by law and, when required, with your consent.

  • Create and publish portfolio or promotional content when we have the appropriate rights and permissions.

We do not sell contact information submitted through our inquiry forms as a customer list.
4. Payments and Invoicing
TCF primarily handles payments through invoices and associated payment instructions or payment links.
Payment processing may be provided by independent third-party services. Those providers may collect and process payment details according to their own privacy policies and security practices.
We may retain invoices, billing information, payment confirmations, and related financial records for accounting, tax, and legal purposes.
We do not request complete credit card numbers through our standard website contact forms.
5. Event Photography and Video
TCF may photograph or record events, installations, custom artwork, and guests interacting with our activations.
These materials may be used for project documentation, portfolios, social media, website content, promotional materials, and other business purposes, subject to applicable law, contractual restrictions, and required permissions.
Where appropriate, we coordinate photography and promotional usage permissions with event organizers, clients, venues, and individuals.
This Privacy Policy does not itself constitute a photography release or grant TCF unrestricted rights to use an individual's likeness.
If you have a question or concern about an identifiable image or recording used by TCF, contact hello@thecertifiedfreak.com.

6. Cookies and Website Analytics

Our website is hosted by Wix.com and may use cookies or similar technologies necessary for website functionality, security, and performance.
Additional cookies or tracking technologies may be used for analytics, advertising, or marketing if those features are enabled.
Where required by applicable law, we will provide visitors with appropriate information and choices regarding non-essential tracking technologies.
You may also control certain cookies through your browser settings.
Disabling cookies may affect some website features.

7. Third-Party Service Providers

We may use third-party service providers to support our business, including website hosting, email, invoicing, payment processing, project management, file storage, and communications.
These providers may process personal information as necessary to perform services for us or under their own applicable privacy policies.
We may also disclose information where legally required, to enforce agreements, or to protect our rights and the safety of others.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, misuse, loss, or disclosure.
However, no internet-based system or electronic storage method can be guaranteed completely secure.

9. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including service delivery, business administration, accounting, dispute resolution, and compliance with applicable laws.
When information is no longer needed, we take reasonable steps to delete or securely dispose of it.

10. Your Privacy Rights

Depending on applicable law, you may have rights to access, correct, delete, or otherwise control certain personal information.
California residents may have additional rights under the California Consumer Privacy Act, as amended, if that law applies to our business.
To submit a privacy-related request, email hello@thecertifiedfreak.com.
We may need to verify your identity before processing a request. Certain information may be retained where permitted or required by law.
We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

11. Children's Privacy

Our website is intended for individuals and organizations seeking creative and event services.
We do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization.
If we learn that such information has been collected without required authorization, we will take reasonable steps to delete it.

12. External Websites

Our website may include links to third-party websites, social media platforms, or other external services.
We are not responsible for the privacy or security practices of websites that we do not operate.

13. Updates to This Policy

We may update this Privacy Policy to reflect changes in our business practices, services, technologies, or legal requirements.
Updates will be published on this page with a revised effective date.

14. Contact Information
For privacy questions, information requests, or concerns, please contact:
The Certified Freak
San Diego, California, USA
Email: hello@thecertifiedfreak.com
Website: www.thecertifiedfreak.com

LEGAL DISCLAIMER

By accessing or using www.thecertifiedfreak.com, you agree to these Website Terms, subject to applicable law. If you do not agree, please discontinue use of the website.


1. About Our Services


The Certified Freak is a San Diego-based creative studio specializing in graphic design, brand identity, creative direction, custom artwork, photography, content production, environmental design, custom fabrication coordination, experiential activations, and sticker vending machine rentals.
Information presented on this website is intended to showcase our work, communicate our services, and facilitate inquiries.
We reserve the right to modify service offerings, descriptions, and website content without prior notice.


2. Intellectual Property & Copyright


Unless otherwise indicated, original artwork, illustrations, photographs, graphics, written content, creative concepts, and other materials appearing on this website are owned by The Certified Freak or displayed under applicable permissions or licenses.
These materials are protected by applicable copyright, trademark, and intellectual property laws.
Visitors may not reproduce, modify, distribute, commercially exploit, or create derivative works from protected content without authorization from the applicable rights holder, except where permitted by law.
Unauthorized use of our original creative work is prohibited.


3. Client Work & Portfolio Usage


Our portfolio may feature commissioned projects, collaborations, client branding, event installations, and creative productions.
Client logos, trademarks, and proprietary materials remain the property of their respective owners.
Any ownership transfers, licensing arrangements, confidentiality requirements, and portfolio usage rights for commissioned work are governed by the applicable written client agreement.
Displaying a project on our website does not imply ownership of every element featured.
4. Custom Artwork & Creative Services
Creative services may include original concepts, design development, production artwork, revisions, and finished deliverables.
Project scope, pricing, schedules, deliverables, revision allowances, licensing, and ownership terms will be established through a separate written proposal or agreement.
Unless otherwise agreed in writing, submission of an inquiry, participation in a discovery call, or receipt of a proposal does not grant ownership or usage rights to proposed creative concepts.
No transfer of intellectual property rights is implied solely by an inquiry or proposal.


5. Sticker Vending Machine Rentals & Event Activations


TCF offers customized sticker vending machine experiences and related event activation services.
Rental arrangements may include custom artwork, printed stickers, themed capsules, equipment delivery, setup, staffing, restocking, and breakdown.
The exact services provided will be established in a written booking agreement.
Equipment availability, customization, staffing, event logistics, and rental duration are subject to confirmation.
Additional conditions concerning cancellations, rescheduling, equipment damage, venue access, weather, liability, and insurance may apply under the applicable rental agreement.


6. Pricing, Estimates & Invoicing


Unless expressly stated otherwise, website pricing and service descriptions are informational and do not constitute binding offers.
Final pricing may vary depending on project scope, customization, quantities, event location, production requirements, and other considerations.
TCF issues invoices for contracted services.
Payment schedules, deposits, refund policies, late fees, and cancellation conditions will be specified in the applicable written agreement or invoice terms.
An inquiry or request for a quote does not guarantee availability or reserve an event date.


7. Photography, Video & Promotional Materials


TCF may document creative projects and event activations through photography and video.
Use of client projects, event imagery, or identifiable individuals for promotional purposes is subject to applicable permissions, contractual agreements, and legal requirements.
Nothing in these Website Terms constitutes an unrestricted release of an individual's name, image, or likeness.
Event organizers and clients may be responsible for obtaining permissions as expressly specified in their separate agreements with TCF.


8. Website Accuracy


We make reasonable efforts to provide accurate information about our services and capabilities.
However, we do not guarantee that all website content will always be complete, current, or free from errors.
Project photographs, mockups, and examples are illustrative and may not represent the precise specifications of future work.


9. Acceptable Website Use


Visitors agree not to:

  • Use the website for unlawful or fraudulent purposes.

  • Attempt unauthorized access to website systems.

  • Interfere with website functionality or security.

  • Submit malicious code or intentionally misleading information.

  • Reproduce or commercially exploit protected creative materials without authorization.

We may restrict access when reasonably necessary to protect the website, its users, or our business.


10. Third-Party Links & Services


Our website may contain links to third-party platforms, social media accounts, payment providers, and other external websites.
We are not responsible for the content, availability, security, or privacy practices of independently operated third-party services.


11. Disclaimer of Warranties


The website and its general informational content are provided on an "as available" basis.
To the fullest extent permitted by law, TCF disclaims implied warranties relating to website availability, accuracy, or uninterrupted operation.
This provision does not override express warranties in separate client agreements or any legal protections that cannot be excluded.


12. Limitation of Liability


To the extent permitted by applicable law, TCF will not be responsible for indirect, incidental, or consequential losses arising solely from use of, or inability to access, this website.
This limitation does not exclude liability that cannot legally be limited or modify obligations under separately executed service agreements.


13. No Guarantee of Business Results


TCF creates design work, branded experiences, and marketing-related materials intended to support client objectives.
We do not guarantee specific sales, revenue, marketing performance, event attendance, audience engagement, or other commercial outcomes unless expressly agreed in writing.


14. Governing Law


These Website Terms are governed by the laws of the State of California, subject to applicable federal law and mandatory legal protections.


15. Updates to These Terms


We may revise these Website Terms periodically.
Changes will be published on this website with an updated effective date.
Continued use of the website following publication constitutes acceptance of updated terms to the extent permitted by law.

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